ELearning is fundamentally changing the relationship between technology companies and their clients. There are a few reasons why customer eLearning is especially relevant to technology companies. First, technology is ultra competitive, and software-as-a-service makes it easy for customers to switch to a competitor if they are not satisfied with their use of a technology. Second, most technologies boast rich feature sets, and customer training is needed to ensure clients get the most value from new technology innovations. Lastly, most technology companies sell globally, and therefore in-person training is logistically difficult and costly to deliver.
According to IBIS Capital, the outlook for eLearning in 2017 is bright. The firm reports that the global eLearning market will grow to $255 billion in 2017. What will fuel this growth? A surging interest by global executives to focus training on the critical skill sets that their employees require will lead to more advanced execution of eLearning programs. The rise of millennials in the workplace, and the retirement of baby boomers will further expedite this shift from more traditional learning environments to emerging eLearning practices.
The previous blog in this series discussed why search is critical to effective online learning and development programs. According to a LinkedIn article, "the majority of LMS buyers cite ineffective search as the primary reason they’re looking for a new solution." This blog will discuss the key technical capabilities for search that L&D executives should look for when purchasing a content delivery solution.
We all know someone who has had a very bad first day of work. In fact, research shows that almost 4 percent of employees quit their job on the first day! Employees who get off to a poor start with a new company are more likely to underperform, fail to meet goals and leave within the year. So a proper, and thorough welcome for the new employee is paramount. But successful onboarding programs go beyond the paperwork, computer setup and desk assignment that most companies dole out on the first day of a new job.
While Uber and Lyft are the poster children of the independent worker economy, a less buzzed about group of freelancers and consultants are changing the way B2B enterprises and Fortune 500 companies do business. In 2016 highly skilled, educated freelance contractors are making a big impact on business. Trainers and managers need to adapt their learning and development programs to get the most out of this unique workforce.
In a recent blog post for TrainingIndustry.com, we highlight four factors for successful offboarding.
In a recent Training Industry blog post - “Self-Paced Learning Creates Loyals Customers and Yields Financial Gains” - We look at how one company made a valuable switch to self-paced learning and note three keys to successful subscription-based self-paced learning.
In a recent Training Industry blog post - “10 Years Later: What L&D Can Learn from Khan Academy” - I look back at how I used Khan Academy as a math teacher and highlight five tools and teaching methods that can be repurposed by Corporate Trainers and Learning and Development executives.