The trouble with the deluge of mobile apps available in the marketplace is selecting the ones that your employees will really use, not the ones that are necessarily the most intriguing or complicated.
Your customers have in mind their reason for reaching out to your company well before they boot up their computer, take their smartphone out of their pocket, stop by your store, engage Google Home or Alexa or pick up the phone. Often, these drivers are predictable and you can anticipate their reason for contacting your company. Other times, it's anyone's guess.
Handling customer interactions with ease and grace will contribute to your customers' expectations of how easy it is to do business with your company, and whether that experience encourages them to remain loyal. Remember, each customer experience is either doing damage to your brand or helping to promote it.
The importance of mentorship can be traced back to ancient civilizations. Throughout the ages, younger generations have successfully leveraged the knowledge possessed by more experienced, and often-times older, influencers. If you think about your personal experiences growing up, you may be able to quickly identify people that have helped you become the person you are today. Whether it was a teacher or coach, your parents or an older sibling, each played a vital role in your early development.
Successful organizations make it a priority to cultivate a culture of learning and nurture their employees’ full potential. In a work environment that is constantly changing, it is more crucial than ever to establish a positive learning experience and adopt an agile learning approach to enhance employee skills and knowledge.
Instruct by asking questions and not lecturing. Answer questions with a question. At first this sounds like a simple corporate learning strategy. However, as you try to implement the Socratic style, you may find it quite daunting. Following the ABCs will help master the technique that will aid in monumental development of those learners you instruct.
The first part of this blog series discussed the driving forces shaping the demand for corporate training within the U.S. and around the world. This blog will discuss the driving forces shaping the European market of corporate training.
There is a reason why 77 percent of American companies offer online corporate training to improve the job skills and professional development of their employees.
In today’s hyperconnected work environment, organizations are continuing to expand, building a multicultural workforce spanning the global marketplace. In order to be successful and stay relevant and competitive, it is critical to develop emotionally intelligent leaders capable of producing bottom line results.
Developing effective leaders in today’s ultra-competitive work environment is key to running a successful organization. Great leaders have the power to influence and inspire others by establishing trustworthy relationships based on encouraging feedback and opinion. When employees feel like their voices are heard and taken into consideration, they are more likely to acquire a vested interest in a common goal, and have a sense of loyalty and pride in what they do.
The old adage in business that “if you build it they will come” doesn't necessarily apply to e-learning courses.
Most people remember their first day in a new workplace. Without a carefully elaborated onboarding process and approach, the first day can lead to frustration, if not despair.