7 Mobile Apps That Will Make Your Employees More Productive

The trouble with the deluge of mobile apps available in the marketplace is selecting the ones that your employees will really use, not the ones that are necessarily the most intriguing or complicated.

By Roz Bahrami • January 30, 2017

Defining Customer Success

Your customers have in mind their reason for reaching out to your company well before they boot up their computer, take their smartphone out of their pocket, stop by your store, engage Google Home or Alexa or pick up the phone. Often, these drivers are predictable and you can anticipate their reason for contacting your company.  Other times, it's anyone's guess.  

Handling customer interactions with ease and grace will contribute to your customers' expectations of how easy it is to do business with your company, and whether that experience encourages them to remain loyal. Remember, each customer experience is either doing damage to your brand or helping to promote it.  

By Deborah Rapsinski • January 27, 2017

The Importance of Mentorship in a Millennial-Dominated Workforce

The importance of mentorship can be traced back to ancient civilizations.  Throughout the ages, younger generations have successfully leveraged the knowledge possessed by more experienced, and often-times older, influencers.  If you think about your personal experiences growing up, you may be able to quickly identify people that have helped you become the person you are today.  Whether it was a teacher or coach, your parents or an older sibling, each played a vital role in your early development.  

By Brian Pia • January 26, 2017

Effective Ways to Develop a Learning Culture in Enterprise Organizations

Successful organizations make it a priority to cultivate a culture of learning and nurture their employees’ full potential. In a work environment that is constantly changing, it is more crucial than ever to establish a positive learning experience and adopt an agile learning approach to enhance employee skills and knowledge. 

By Shina Neo • January 13, 2017

Maximize Learning With the ABCs of the Socratic Method

Instruct by asking questions and not lecturing. Answer questions with a question. At first this sounds like a simple corporate learning strategy. However, as you try to implement the Socratic style, you may find it quite daunting. Following the ABCs will help master the technique that will aid in monumental development of those learners you instruct

By Karen Possessky • January 10, 2017

The Driving Forces of Corporate Training in Europe

The first part of this blog series discussed the driving forces shaping the demand for corporate training within the U.S. and around the worldThis blog will discuss the driving forces shaping the European market of corporate training.

By Oleksii Vyshnyk • December 21, 2016

The Neuroscience of How E-Learning Blends Into Our Brain

There is a reason why 77 percent of American companies offer online corporate training to improve the job skills and professional development of their employees.

By Roz Bahrami • December 16, 2016

Emotional Intelligence: The Key to Effective Leadership

In today’s hyperconnected work environment, organizations are continuing to expand, building a multicultural workforce spanning the global marketplace. In order to be successful and stay relevant and competitive, it is critical to develop emotionally intelligent leaders capable of producing bottom line results. 

By Shina Neo • December 15, 2016

How E-Learning is Key to Effective Leadership Development

Developing effective leaders in today’s ultra-competitive work environment is key to running a successful organization. Great leaders have the power to influence and inspire others by establishing trustworthy relationships based on encouraging feedback and opinion. When employees feel like their voices are heard and taken into consideration, they are more likely to acquire a vested interest in a common goal, and have a sense of loyalty and pride in what they do.

By Shina Neo • December 12, 2016

7 Ways to Improve Engagement with E-Learning

The old adage in business that “if you build it they will come” doesn't necessarily apply to e-learning courses.

By Roz Bahrami • December 9, 2016

E-Learning: Key to Effective Onboarding

Most people remember their first day in a new workplace. Without a carefully elaborated onboarding process and approach, the first day can lead to frustration, if not despair.

By Oleksii Vyshnyk • December 6, 2016

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