Effective Training Inspires Customer Loyalty

We know that online training leads to more educated and engaged clients. And we know that clients that are educated and engaged are more loyal customers.

Customer training is important because loyal customers are highly valuable.

By Stephanie Hadley • April 6, 2017

5 Ways eLearning Is Changing the Relationship Between Technology Companies and Customers

ELearning is fundamentally changing the relationship between technology companies and their clients. There are a few reasons why customer eLearning is especially relevant to technology companies. First, technology is ultra competitive, and software-as-a-service makes it easy for customers to switch to a competitor if they are not satisfied with their use of a technology. Second, most technologies boast rich feature sets, and customer training is needed to ensure clients get the most value from new technology innovations. Lastly, most technology companies sell globally, and therefore in-person training is logistically difficult and costly to deliver.   

By Awais Ahsan • January 25, 2017

On the Right Path With Learning Paths

When you consider that companies spend more than $160 billion on training, yet employees retain only 10 percent of the information presented, you can see that a new model is needed. For many organizations learning paths are proving to be the answer.

By Stephanie Hadley • October 20, 2016

The Tools Powering Mobile Learning Today

Are you reading this on a smartphone? Chances are good that you are, as almost 70 percent of U.S. adults now have one. Mobile technology is ubiquitous. It has already changed the way we work, so of course it is also changing the way we train our workforce.

By Stephanie Hadley • October 13, 2016

Why Businesses Need an Enterprise YouTube

When it comes to managing corporate videos, businesses  need a platform that can effectively communicate their message. YouTube is a popular video-sharing website that can host videos for free, but has some downfalls for businesses with sensitive or valuable information.  

By Christy Laubach • April 8, 2016

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