When is the last time you lost trust in an individual? Think back to that moment and try to recall what you were thinking or feeling. I am sure you can vividly remember what the person did or said that caused you to lose that trust.
Try to keep that feeling present as you continue to read on.
There are countless ways a company can use big data and qualitative information to determine the suite of services and functionality a customer would want or need. From good old-fashioned tally marks to highly robust analytics that consider your company’s entire customer experience ecosystem, there are tools that give clues as to what would provide meaningful automation for customers, set them on the path to success and reduce operating costs.
In the last post, we discussed the importance of mentorship. Key points were raised to give you something to think about as you decide if working with a mentor is the right approach for your career path. The value of mentorship has been proven time and time again. You have probably heard numerous stories about how key influencers contributed to the success of high-powered executives or world-class athletes. These stories aren’t exclusive to top-performers, they are present in every aspect of life.
A discussion, or conversation, is the most proven way to get to the heart of any subject matter. Particularly for eLearning, discussion boards provide a common platform for learner-to-learner and trainer-to-learner interaction.
Your customers have in mind their reason for reaching out to your company well before they boot up their computer, take their smartphone out of their pocket, stop by your store, engage Google Home or Alexa or pick up the phone. Often, these drivers are predictable and you can anticipate their reason for contacting your company. Other times, it's anyone's guess.
Handling customer interactions with ease and grace will contribute to your customers' expectations of how easy it is to do business with your company, and whether that experience encourages them to remain loyal. Remember, each customer experience is either doing damage to your brand or helping to promote it.
The importance of mentorship can be traced back to ancient civilizations. Throughout the ages, younger generations have successfully leveraged the knowledge possessed by more experienced, and often-times older, influencers. If you think about your personal experiences growing up, you may be able to quickly identify people that have helped you become the person you are today. Whether it was a teacher or coach, your parents or an older sibling, each played a vital role in your early development.
Deep concentration puts people in a state of calm while immersed in a learning activity that is so engaging that time is forgotten. Research shows that early online training curricula often transmits information ineffectively without factoring the psychology of cognitive flow.
Successful organizations make it a priority to cultivate a culture of learning and nurture their employees’ full potential. In a work environment that is constantly changing, it is more crucial than ever to establish a positive learning experience and adopt an agile learning approach to enhance employee skills and knowledge.
Instruct by asking questions and not lecturing. Answer questions with a question. At first this sounds like a simple corporate learning strategy. However, as you try to implement the Socratic style, you may find it quite daunting. Following the ABCs will help master the technique that will aid in monumental development of those learners you instruct.
As organizations continue to adopt a digitalized blended learning approach, it is more important than ever to invest and establish a culture of learning in order to be successful. Values, goals and more importantly, employees define a strong corporate culture.
Today’s multigenerational workforce includes employees between the ages of 18-80 years. Some employees are only starting their careers while others are approaching their retirement. The dominant three generations, which are forming a balanced mix of the workforce environment remain the same: baby boomers, Generation X-ers and millennials.