Characteristics of an Effective Mentor

In the last post, we discussed the importance of mentorship.  Key points were raised to give you something to think about as you decide if working with a mentor is the right approach for your career path. The value of mentorship has been proven time and time again. You have probably heard numerous stories about how key influencers contributed to the success of high-powered executives or world-class athletes. These stories aren’t exclusive to top-performers, they are present in every aspect of life.

By Brian Pia • February 9, 2017

Defining Customer Success

Your customers have in mind their reason for reaching out to your company well before they boot up their computer, take their smartphone out of their pocket, stop by your store, engage Google Home or Alexa or pick up the phone. Often, these drivers are predictable and you can anticipate their reason for contacting your company.  Other times, it's anyone's guess.  

Handling customer interactions with ease and grace will contribute to your customers' expectations of how easy it is to do business with your company, and whether that experience encourages them to remain loyal. Remember, each customer experience is either doing damage to your brand or helping to promote it.  

By Deborah Rapsinski • January 27, 2017

The Importance of Mentorship in a Millennial-Dominated Workforce

The importance of mentorship can be traced back to ancient civilizations.  Throughout the ages, younger generations have successfully leveraged the knowledge possessed by more experienced, and often-times older, influencers.  If you think about your personal experiences growing up, you may be able to quickly identify people that have helped you become the person you are today.  Whether it was a teacher or coach, your parents or an older sibling, each played a vital role in your early development.  

By Brian Pia • January 26, 2017

Global Trends: The Driving Forces of Corporate Training

With the holidays right around the corner, spare time provides room for reflection not only on gift lists and vacation plans, but also to focus on today’s acute topics in the working environment. The global trends are clear. To evolve efforts into impact, corporate training is key to directing a workforce that is focused on achieving business objectives through learning and development.

By Oleksii Vyshnyk • December 19, 2016

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